If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by H&H Home & Truck Accessory Center to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.
Q: Brochure Mailing List
If you have requested a H&H Home & Truck Accessory Center brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from H&H Home & Truck Accessory Center, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.
Q: Communications to Serve You
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that H&H Home & Truck Accessory Center offers its customers.
Disclosure of Personally Identifiable Information
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. H&H Home & Truck Accessory Center takes great pride in having you as a customer and we will ensure your privacy as a customer. H&H Home & Truck Accessory Center does not sell or exchange names or any other information about our customers with third parties.
Q: Fraud Protection and Compliance with Law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
Q: Service Providers
Q: Special Events
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
Q: Business Transfers
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.
Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology
We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
hhsales.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.
Q: Use of Aggregate Information
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
H&H Home & Truck Accessory Center seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.
Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.
Q: Notification of Policy Changes
Q: Updating Personal Information
If you are a registered member at H&H Home & Truck Accessory Center, you can change your personal information at any time by updating your information at check-out.
Q: Contacting Us
We welcome your comments and questions about privacy. Please send email to firstname.lastname@example.org.
We are confident that your visit to H&H Home & Truck Accessory Center is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at (800) 953-7108.
Q: When will my purchased product be available for in-store pick up?
While many over our top selling products are stocked at each store, most orders will require 2-3 business days to receive depending on availability. If we expect any delay extending past 3 business days, we will reach out to you at your preferred contact method.
Q: When will I need to pay for labor if my product requires billable time?
Labor will be paid at the time of installation at the retail store and itemized separately on the invoice.
Q: What if I order the wrong product for my vehicle for in-store pickup or install?
That’s what we’re here for! On any in-store purchase off hhsales.com, our experienced sales staff and installation teams will confirm you have the right product for your vehicle. If you order the wrong item, don’t sweat it! We’ll trade it out for the right fitment at no charge. Notice, this does not apply to drop-ship purchases!
Q: How will I know how much installation costs? Is this the price shown on the website?
Pricing on hhsales.com is carry-out only. Installation rates are $85/hour, and installation time varies by product. While many products will have no cost for installation, there are many labor intensive items that require billable time. If you would like to know how much installation will run, you can reach out to us over the phone or by live chat and we will be happy to quote labor fees. Otherwise, a CSR will contact you post checkout to confirm your appointment along with any applicable labor rates.
Look out for the “Free Installation!” icon on product pages for our free install items!
Q: How do I schedule my appointment to have my products installed at my local store?
When shopping for products, you will have the ability to select a preferred install date. A CSR will contact you post check out at your preferred contact to confirm your appointment.
All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.
Q: When will I receive my order?
While many orders will ship directly from our warehouse in Alabaster, AL, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.
Q: What shipping options are available?
All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.
Q: What could cause a shipping delay?
Wrong address or zip code used for the shipping address.
When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.
Delays by shipping companies
Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.
Delays during holiday seasons between Thanksgiving and Christmas
Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.
Item is on backorders
We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.
Undeliverable packages (orders returned to us)
Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.
Billing address information is inconsistent with what is on the credit card record
To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.
Q: How will you ship my order?
We ship primarily through UPS and FedEx, however, some shipments may be shipped by US MAIL or motor freight carriers. TRUCKPROUSA reserves the option to choose the best carrier available at the time of shipment.
Q: How much is shipping?
Shipping is determined using UPS rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS will be sent via LTL truck freight and will be charged a flat rate at checkout.
Q: How fast is my order processed?
Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.
Q: Do you ship to Freight Forwarders?
No we do not. There are no exceptions.
Q: Do you ship to Canada and US Territories?
We regret that we are not shipping orders outside the 48 contiguous United States at this time.
Q: Do you ship to APO/FPO addresses?
We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.
Q: Do you ship to Alaska and Hawaii?
We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at (205) 605-0246 Our team is available Monday through Friday 8am – 5pm Central Time or us our online contact form.
Q: Do you ship outside of the USA?
Sorry, we currently do not ship to Canada, non-Continental US Territories, or Internationally.
Q: Do you offer expedited shipping?
Not on our website. You will need to call us at (877) 800-6530 for a quote.
Q: Can I send an order to a country other than the United States?
Currently, we only ship to the 48 contiguous United States.
Q: Can I have my order sent to more than one address?
Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.
Q: Billing and Shipping Addresses are Different
Currently, because of rampant fraudulent activity, we are only shipping to billing addresses. In some cases, we can override this, but you will need to call us at (877) 800-6530