Q: When will my purchased product be available for in-store pick up?
While many over our top selling products are stocked at each store, most orders will require 2-3 business days to receive depending on availability. If we expect any delay extending past 3 business days, we will reach out to you at your preferred contact method.
Q: When will I need to pay for labor if my product requires billable time?
Labor will be paid at the time of installation at the retail store and itemized separately on the invoice.
Q: What if I order the wrong product for my vehicle for in-store pickup or install?
That’s what we’re here for! On any in-store purchase off hhsales.com, our experienced sales staff and installation teams will confirm you have the right product for your vehicle. If you order the wrong item, don’t sweat it! We’ll trade it out for the right fitment at no charge. Notice, this does not apply to drop-ship purchases!
Q: How will I know how much installation costs? Is this the price shown on the website?
Pricing on hhsales.com is carry-out only. Installation rates are $85/hour, and installation time varies by product. While many products will have no cost for installation, there are many labor intensive items that require billable time. If you would like to know how much installation will run, you can reach out to us over the phone or by live chat and we will be happy to quote labor fees. Otherwise, a CSR will contact you post checkout to confirm your appointment along with any applicable labor rates.
Look out for the “Free Installation!” icon on product pages for our free install items!
Q: How do I schedule my appointment to have my products installed at my local store?
When shopping for products, you will have the ability to select a preferred install date. A CSR will contact you post check out at your preferred contact to confirm your appointment.