If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 15 days of receiving your order for a refund of your costs, as long as the merchandise is in fully resalable condition (no damage, not installed, no stains, scratches or marks, no wear and tear, all packaging intact).
All returns must have its original packaging with freight prepaid and insured. All returns will be assessed a 15% restocking fee. Returns must be made within 15 days of "Return Authorization" date.
If the product is being returned for a reason that is not the fault of H&H Sales, the original outgoing freight charge will not be refunded. This includes items with Free Shipping. For Free Shipping orders, the actual outgoing freight charges will not be refunded.
Any returns must be noted with a full description on the front of the manifest or bill of lading in order to be recognized as valid. Prior to any returns, customer must contact H&H Sales at (205) 605-0246 or (877) 800-6530.
"In-Stock" items usually take between 2 to 7 business days.
Occasionally, items shown to be in stock or available get pre-sold, in this case, you will be sent a email notification that your item is on backorder. You have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order.
Shipping Damage – UPS, FedEx, US MAIL
As best as we all try, shipping damage still can occur – especially during December when trucks are overloaded and drivers are in a hurry.
If you receive a damaged package from a driver, please inspect it while the driver is still present. If it is damaged beyond use, please refuse the package as damaged and have the driver start a claim. Then notify us immediately. In addition, if you are able, please get a digital photo or two to send to us for documentation.
If the driver has left the package when you were not there, please take photos if you are able to and contact us immediately so a claim can be started.
Shipping Damage – Freight Company (18-wheeler, etc.)
VERY IMPORTANT: Truck freight companies require damage to be noted at the time of delivery. Therefore, if damage is not documented immediately, it usually cannot be recovered. It is the CUSTOMER’s responsibility to inspect the product before releasing the truck driver.
In the event that your product arrives damaged from the freight company, immediately write down any and all "EXCEPTIONS" on the Delivery Receipt. Please do this prior to the carrier leaving. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver), or (2) refuse the product and have it sent back to us. It is best to document any problems with a digital camera if possible.
If the delivery driver does not allow you to inspect each piece, please note on the delivery receipt the following statement. POSSIBLE CONCEALED DAMAGE. THE DELIVERY DRIVER WILL NOT ALLOW ME TO EXAMINE EACH BOX FOR INSPECTION and then sign where required. If these terms are not followed we cannot be liable for any replacements or refunds.
Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival.
Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem, or issue a pickup to replace the product at our discretion.
Disclaimer of Liability
To the extent permitted by law, neither hhsales.com nor any of its employees, related partners or their respective officers will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. hhsales.com maintains the exclusive right to cancel or refuse any order without limitation, including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.
H&H ENTERPRISES, INC. holds high standards for all merchandise sold and installed by our company personnel. We strive to satisfy our customer’s needs and expectations through quality service. In the event it becomes necessary to REFUND any and all monies to a customer at any time, take notice of the following procedure: NO REFUNDS WILL BE GIVEN WITHOUT A RECEIPT.
All refunds will be processed at the corporate office of H&H Enterprises, Inc. The refund will be processed on the next business day after receipt of the refund request from the location.
All purchases paid by check will be processed 10 (TEN) BUSINESS DAYS from the date of deposit.
Reimbursement of all monies due to customer will be done through normal postal carrier procedures to the address on the invoice at the time of purchase. All cancellations of merchandise will be charged a 20% restocking fee based on sales price.
Drop Ship Purchases:
Things don't always work out the way we want to in life, and we understand that. Maybe you ordered the wrong part, sold your truck, or just plain changed your mind. It happens.
When you buy from H&H, know that if you need to return an item, you can do that and we'll work to make your return as painless as possible. We'll also be as fair as we can during the process.
The following assume that the product is being returned for customer-related reasons only. These do not apply to parts sent incorrectly by H&H or those damaged in shipping.
You have 15 Days from the date of receipt of the product to notify us if you want to return an unused product. You can email us, call us, or send a carrier pigeon (birds do tend to take a while, so send them early) to request a Return Authorization. All returns must be authorized or they may be denied.
Items may ship from various locations so we will let you know where to ship the item back to. Do not send it back to our address or the return address on the package unless we tell you to, please.
Once the item is received, it will be inspected. All returns must be received in as-new condition in order to be refunded. If products have been installed or damaged in any way, we cannot resell them as new.
Returns are subject to a 15% Restocking Fee. Product must be in as-new resellable condition.
RETURN SHIPPING COSTS:
Return shipping is the customer's responsibility.
OUTGOING SHIPPING COSTS:
If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.