Returns may be made within 15 days of order receipt. All returns must be approved. Please do not blindly ship prroducts back or they may not be properly received. You can request a return here.
Returns must be received in like-new condition, meaning the item has not been installed or used, includes all parts and hardware, and is returned in the original packaging. A 15% restocking fee may apply and outgoing shipping costs may also be deducted, even if the item was sold with free shipping.
If an item is returned in a condition other than like-new, it may be either refused or assessed a higher restocking fee amount.
Returns should be sent via a trackable carrier, such as UPS, FedEx, or USPS, and should be fully-insured. Once shipped, tracking information should be emailed to email@example.com.
In the event that we or one of our fulfillment partners shipped the wrong item, we will email a prepaid return label and the correct part will be shipped. No restocking fees will apply.
SHIPPED ORDERS FAQ
WHEN WILL MY PURCHASED PRODUCT BE AVAILABLE FOR IN-STORE PICK UP?
While many over our top selling products are stocked at each store, most orders will require 2-3 business days to receive depending on availability. If we expect any delay extending past 3 business days, we will reach out to you at your preferred contact method.
WHEN WILL I NEED TO PAY FOR LABOR IF MY PRODUCT REQUIRES BILLABLE TIME?
Labor will be paid at the time of installation at the retail store and itemized separately on the invoice.
HOW WILL I KNOW HOW MUCH INSTALLATION COSTS? IS THIS THE PRICE SHOWN ON THE WEBSITE?
Pricing on hhtruckaccessories.com does not include installation. Installation rates are $95/hour, and installation time varies by product. While many products will have no cost for installation, there are many labor-intensive items that require billable time. If you would like to know how much installation will run, you can reach out to us over the phone or by live chat and we will be happy to quote labor fees. Otherwise, a CSR will contact you once your order is processed to confirm your appointment, along with any applicable labor rates.
HOW DO I SCHEDULE MY APPOINTMENT TO HAVE MY PRODUCTS INSTALLED AT MY LOCAL STORE?
When shopping for products, you may have the ability to select a preferred installation date. A CSR will contact you when your order is processed to confirm or schedule your appointment.
H&H Truck and Outdoor holds high standards for all merchandise sold and installed by our company personnel. We strive to satisfy our customer’s needs and expectations through quality service. In the event it becomes necessary to refund any and all monies to a customer at any time, take notice of the following procedure: NO REFUNDS WILL BE GIVEN WITHOUT A RECEIPT.
All refunds will be processed at the corporate office of H&H Enterprises, Inc. The refund will be processed on the next business day after receipt of the refund request from the store location.
All purchases paid by check will be processed 10 (TEN) BUSINESS DAYS from the date of deposit.
Reimbursement of all monies due to customer will be done through normal postal carrier procedures to the address on the invoice at the time of purchase. All cancellations of merchandise will be charged a 20% restocking fee, based on sales price.
We strive to ship all orders within 24-48 hours receipt. Delays due to COVID-19, the holidays, or other reasons beyond our control, do happen. If an excessive delay is expected, we will notify you as soon as possible. Occasionally, items may appear on the website that may become unavailable at the time of order processing. In such cases, your order may be cancelled and refunded or, at your option, we may be able to backorder the product for you.
SHIPPING DAMAGE – UPS, FEDEX, US MAIL
As best as we all try, shipping damage still can occur – especially during December when trucks are overloaded and drivers are in a hurry.
If you receive a damaged package from a driver, please inspect it while the driver is still present. If it is damaged beyond use, please refuse the package as damaged and have the driver start a claim. Please notify us immediately. In addition, if you are able, please get a digital photo or two to send to us for documentation.
If the driver has left the package when you were not there, please take photos if you are able to and contact us immediately so a claim can be started and a replacement can be shipped out.
SHIPPING DAMAGE – FREIGHT COMPANY (18-WHEELER, ETC.)
VERY IMPORTANT: Truck freight companies require damage to be noted at the time of delivery. Therefore, if damage is not documented immediately, it usually cannot be recovered. It is the CUSTOMER’s responsibility to inspect the product before releasing the truck driver.
In the event that your product arrives damaged from the freight company, immediately write down any and all “EXCEPTIONS” on the Delivery Receipt. Please do this prior to the carrier leaving. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver), or (2) refuse the product and have it sent back to us. It is best to document any problems with a digital camera if possible.
If the delivery driver does not allow you to inspect each piece, please note on the delivery receipt the following statement. POSSIBLE CONCEALED DAMAGE. THE DELIVERY DRIVER WILL NOT ALLOW ME TO EXAMINE EACH BOX FOR INSPECTION and then sign where required. If these terms are not followed we cannot be liable for any replacements or refunds.
Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival.
Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem, or issue a pickup to replace the product at our discretion.
DISCLAIMER OF LIABILITY
To the extent permitted by law, neither hhtruckaccessories.com nor any of its employees, related partners, or their respective officers will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. hhtruckaccessories.com maintains the exclusive right to cancel or refuse any order without limitation, including price omission, incorrect price, typographical errors, suspicion of fraud, or delivery area restrictions.
All policies are subject to change at any time and without notice.